Quote:
Originally Posted by you&me
While I agree that there are always two sides to every story and it would be good to hear the other before passing absolute judgement, I think you're being far too generous with the latitude you're affording someone just because they're a small business owner.
I get the impression that you take your business seriously and likely offer great service (I don't know what you do, but you don't seem like the kind of guy to half-ass your business), so I think your perspective is skewed as coming from someone that would do something to legitimately deserve a bad review in the first place. But surely you must see other outfits in your industry and shake your head.
As with almost everything, there are few top performers, a huge swath of adequate or mediocre companies and then some that are totally inept. It's not unreasonable to think, based on the details shared, that the OP has encountered a company that occupies one of the bottom rungs of this industry.
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Yeah, I concede that for sure, but right out of the gates I'm thinking,
dude's buying a used hot tub. There are new ones at Costco for $4500. Not crazy expensive, really. So if you're buying used, you're getting something somebody else didn't want. What are you going to pay for that? Less than half for sure. Maybe more like 30% of the price of new? Well, you can expect some problems. When I buy a used car, I don't give the dealership a bad review because it needs new wiper blades, there is dirt under the floor mats, and I have to replace a few trim pieces that aren't up to snuff. I also have an attitude like, hey, I bought a used thing and I am not expecting perfection.
Sounds like the tub arrived, but needed some extra TLC from the company. They gave that to him.
Maybe he even did sign a contract, but with a small company like a fataing used hot tub store, it's likely just a boilerplate thing and maybe the spirit of the deal was more about yeah, you can take that one, but we have better ones if you up your budget a bit. Nah, OP wanted the cheap one. Well guess what, you get what you pay for. You bought an old, dirty, used hot tub, but were perhaps expecting something of new quality and condition? I mean, didn't you see this thing first?
But anyway, you weren't happy with what you received, so they fixed it all.
Then you decided to damage their business. Fata that. It's a sledgehammer response against a defenseless victim.
Iiiiiiiiiiiiiiiiffffffffffffffffff everything OP said is right and this is just some greasy scoundrel trying to scam him by....fixing all the issues OP complained about????.........then okay, write your review if you feel like damaging his business. The other option is to
not damage his business since he gave you everything you asked for even if you had to follow up with a couple calls to get it just right. Yeah, welcome to life. That happens sometimes. You don't need to actively steer people away from this guy's business over that.
Anyway, I look at Gimp's other post where he hired some hack to drywall his addition and then is asking us if it's a problem. Like, maybe quit paying for the lowest-tier/quality service/goods and then being dissatisfied with the substandard results.
I'm going to write a review on my used VW Golf and complain that it isn't as good as a new Audi and that I had to take it back for service. Imagine that, a used, cheap mechanical thing needing service. ThReE sTaRs FoR yOu!