I think literally every post in here that is critical of the business, and taking the side of Flames_Gimp, is being made on the assumption that he's not bald-faced lying. I'm prepared to accept that he may be leaving out details that are favourable to the business owner, or leaving out details that make him look like a jerk, but I mean this is a pretty specific allegation:
Quote:
Originally Posted by Flames_Gimp
An hour later i get an email from the secretary "see attached warranty contract that you signed" I read the attachment and it looks different, there's a paragraph that doesn't look familiar, i located my original signed paper contract and sure enough that paragraph wasn't there, they're trying to pull something.
The new paragraph says abusive behavior, including leaving a negative review will result in immediate cancellation of your warranty.
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That's... absurd. If it's true, then your accurate-in-many-cases review about bad customer reviews is just out of place here. This goes well beyond bad customer service.
On a related note to your post, though, that is why I make an effort to leave a 5 star review for places I really like. Also, on the rare occasion that I do leave a bad google review for someone, I try to positively review somewhere else that I've been recently and enjoyed, but didn't bother to review (because usually you don't unless something goes wrong).
I can't agree, though, that "anything under a five star is ####". Most places have a Google reviews average somewhere in the vicinity of 4 stars - somewhere from 3.7 to 4.3. A 4 star review makes far less difference than a 1 star review. I don't know if anyone has done any research on this, but I suspect that most people reading reviews when choosing where to do business pay attention to a) the average rating and b) the non-1-star reviews, which are generally just silly whining and can be safely ignored.