Quote:
Originally Posted by Sliver
Holy crap, guys. Keep in mind there are two sides to every story and we are hearing one side. Small business owners view bad reviews as aggressive attacks on what usually amounts to their biggest personal investment, their livelihood and often their life's work to which they're virtually defenseless.
They'll also have their own side of this story - one that includes addressing every issue OP had. I mean, dude was buying a used hot tub...what was the price? Were his expectations out of whack with the reality of buying an old tub? Did he opt for their $1k special, yet wanted $2k of work put into it to make it like new? I'd be curious to hear from the seller. Some red flags are going up here. Maybe they did some work on the tub to keep him happy even though it was costing them money, then he leaves a #### review, anyway (anything under a five star is ####, just so you know).
But yeah, after a #### review I don't blame the guy for cutting you off. I would reach out if I were the owner to find out what I could do to get that review gone, too. He'd be crazy not to. Here he may have spent decades building his business and op can launch a torpedo at it while taking a dump between chucking Animal Crackers and usb cables in his amazon basket.
Fata bad reviews. If you weren't totally happy, just fataing move on. No need to saddle a fellow Calgarian with that albatross for the rest of time. Accept you bought a used hot tub for cheap and that at least the guy supported it and addressed your concerns. Ffs
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While I agree that there are always two sides to every story and it would be good to hear the other before passing absolute judgement, I think you're being far too generous with the latitude you're affording someone just because they're a small business owner.
I get the impression that you take your business seriously and likely offer great service (I don't know what you do, but you don't seem like the kind of guy to half-ass your business), so I think your perspective is skewed as coming from someone that would do something to legitimately deserve a bad review in the first place. But surely you must see other outfits in your industry and shake your head.
As with almost everything, there are few top performers, a huge swath of adequate or mediocre companies and then some that are totally inept. It's not unreasonable to think, based on the details shared, that the OP has encountered a company that occupies one of the bottom rungs of this industry.