Thanks for all the advice and help guys - I've sent one hell of a nasty email to the Owner of the Agency and cc'ed our corporate travel department telling them to call me at 8:00am tomorrow. The agency has our corporate account and I'm hoping some worries about losing that might shame them into sorting this out for me.
I'm debating driving out early in the morning to the airport to see if someone can switch the seats for us but not actually check in. (Flight to YVR is not until 4pm - will they let me do this?)
These are the same guys who forgot to even mention I needed an ETA visa for Australia until I found out 2 days ago. Most other people have said their agents did these for them. Maybe I'm wrong but I expect at least a heads up from a 'full service' travel agent. Someone else in our office booked a 6 person flight to the Orient with this agency and was in the very last aisle of the plane, and equally as steamed as we both booked these trips back in Nov.
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