I remember going the Calgary to see a game live at the Dome. I ordered sushi delivered to my hotel room and didn't get any soy sauce with it. I called them back and they said that they were too busy to bring me any. I said that I would never order from them again, and they said that I was staying at a hotel so they didn't care if I would never order from them again. I mean, I guess that makes sense. I told people I know in Calgary about that experience, and they pretty much said that rudeness in the hospitality industry is the norm.
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"A pessimist thinks things can't get any worse. An optimist knows they can."
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