schlage really makes me happy!
over the weekend the latch on our front door broke. i took the latch off the door and one of the inner pieces had broken. i got the pieces out and sent an email with pics to schlage explaining the situation and asked if they had or knew where i could buy a replacement part. in the email i also included the door latch model number and mentioned that the latch is 15 years old.
after a couple of emails back and forth and me sending a few more pics i got this email this morning....
Quote:
Hello Chris,
Thank you for your email. We have processed a warranty replacement for you.
Your order has been processed under ########## and will ship out on Nov 3 via courier, to the address you have provided.
I am sending you a replacement latch.
You can follow up on the status of your delivery by calling 1-800-900-4734 and accessing the Order Status option. You will need your order number to check its status.
If there is anything I can do for you, please reply back.
|
wow!!! it's a 15 year old door handle - and they warrantied it!!! that's awesome! i was more than happy to pay for it to!