From my experience, service doesn't depend too much on the company but the driver. We used North American for two cross continent moves. The first move went incredibly well and the driver was incredible. He couldn't get into our destination apartment parking lot and had to literally park two and a half blocks. Hauled it all up no problem, no questions asked...we took him out for a meal and beer as it was above and beyond what he needed to do.
For the second move the driver refused to unload our stuff because he couldn't get into the parking lot fully. He wanted to hire a small shuttle to do it even though if you measured it the entrance to the complex was well within the unload distance. The company was useless as for any company it is up to the drivers discretion to unload or not.
In reality the guy simply wanted money under the table ("it will cost $500 to hire a shuttle but if you give me $300 cash I'll unload it"). He tried to hold our stuff hostage...perhaps because we looked young. Unfortunately for him we aren't stupid or that young. He refused to unload, I refused to move from the front of his truck so he couldn't drive away and put our stuff in storage. Meanwhile my wife called the cops. Cops settled it very quickly when they told him to start unloading in 30 seconds or be arrested for theft.
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