A lil off topic, but I was just in Edmonton this past weekend..flew down to visit OILFAN81 (my bro) and to watch the Oilers lose to the Flames. Anyway, I hadn't been to Alberta in a really long time (over a year and a half) and I notice that the quality of customer service is deteriorating.
However, I was impressed by how nice the employees at the airport were. I was impressed! I was really tired and a lil sick (I guess I didn't look so hot) and they offered to upgrade my seat to a higher class since the flight was only half full.