Quote:
Originally Posted by Number 39
Managing people is like running an adult day care some days. It has its moments.
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I found early on the desire to fix everything for people that came with issues/problems, enabling/expecting people to solve their own problems is important. I have kids, I don't need more, if you haven't even tried to resolve your problem with Bob from accounting that's your first step. If you start mediating every little conflict, every little conflict will come your way.
Quote:
Originally Posted by CaptainCrunch
See, I like to use the compliment sandwich, when I work with employees. You start with a compliment around their past performance. the you lay down the meat of the issue, talking about the mistake or mistep or screw up. then you close the sandwich with a compliment. So a example of it.
"Hey Jenny, you know you're one of the go to people on this team, you are reliable and hardworking and you hit deadlines and your work is always good. That's why I was surprised when you submitted your last project in crayon, it was illegible and looks like you did it on the bus to work this morning. But I did notice that you bought a new car, so that's a thing."
Then yell, "Get out of my office"
Management 101 baby.
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I took a course a couple of years ago that stated it takes 15 compliments to negate the one bad so the #### sandwich doesn't work, just get to it and deal with the problem, the compliments don't leave an impact, it's the negative people focus on in the moment.