[Bring_Back_Shantz]

They screwed up on the istall and the check engine light wont go off. After talking with three managers about what they were gonna do to fix it not one offered us a deal on it to compensate us for the fact that we had to make 2 extra trips down to the store and hang out for an hour. We finally got free install becasue I told the manager (he didn't offer it) that if they didn't give me back the install cost I'd tell them to take it out and give me all my money back. So after working on it for an extra 4 hours they told me they had to wait till a tech service line opened on monday morning and that they'd call me first thing on monday to tell me what they found out. Finally I got a call at 4:30 yesterday (not first thing by any stretch of the imagination) from a guy telling me that we should just take it to a dealer and have them clear the codes in the computer because it's still under warranty (the truck is 6 weeks old). They hadn't called the tech line, and were basically telling me to go fix it myself, all the while saying we don't want to lose you as a customer but not suggesting how that could be accomplished.

So now I have to take my dad's truck to the dealer and get the computer reset (a minor problem with the truck, but an incoveniece for me), Best Buy didn't have to fix their mistake, I've wasted 3 hours of my own time, and so has my brother in law, my dad's Christmas supprise is completly ruined, and all they did for us was give us free install for the thing (which I had to argue to get).

So screw Best Buy, they've lost me as a customer, and i hope some of you as well.