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TheyCallMeBruce · 02-28-2007, 02:27 PM

I think it depends on what kind of service you are receiving. Most of the time, even if the CSR isn't in a smiling mood, I would get what I want without issue. I ask for a product, they take my money and give me my change, and we part ways. I don't ask to be treated like royalty. I just ask to be treated with respect.

Today, I received possibly the worst service imaginable. I was rudely reprimanded for not complying to an imaginary rule that no customer would have even known existed. To me, this qualifies as bad customer service.

It's not like I have never worked in the service sector. I have had many jobs ranging from working at McMahon stadium, to staples, to Coop. Even in my worst days, I would refrain from being an ass to a customer (and sometimes, with some customers it is warranted).

As customers, we should expect a certain level of professionalism. Going through the proper channels is all well and good, but there is no guarantee that things will change next time you shop there.

02-28-2007, 02:27 PM	#66
TheyCallMeBruce Likes Cartoons Join Date: Apr 2004 Exp:	I think it depends on what kind of service you are receiving. Most of the time, even if the CSR isn't in a smiling mood, I would get what I want without issue. I ask for a product, they take my money and give me my change, and we part ways. I don't ask to be treated like royalty. I just ask to be treated with respect. Today, I received possibly the worst service imaginable. I was rudely reprimanded for not complying to an imaginary rule that no customer would have even known existed. To me, this qualifies as bad customer service. It's not like I have never worked in the service sector. I have had many jobs ranging from working at McMahon stadium, to staples, to Coop. Even in my worst days, I would refrain from being an ass to a customer (and sometimes, with some customers it is warranted). As customers, we should expect a certain level of professionalism. Going through the proper channels is all well and good, but there is no guarantee that things will change next time you shop there. Last edited by TheyCallMeBruce; 02-28-2007 at 02:30 PM.