People don't want what they perceive as confrontation. So they ghost without giving feedback.
A recruiter will build up in their mind that the follow up call where they didn't get the job is going to either be an emotional trainwreck, confrontational, argumentative. So they'd rather not deal with it. I've in the past been willing to give that feedback to help a candidate that didn't get the role, and yes I got blasted because the candidate is hurt or confused or whatever.
The simpler thing would be a more personalized email. You didn't get the job, the candidate that we went with had more experience in this area or whatever.
But again, most recruiters and HR coordinators are what I would literally call sausage factory workers, they get the resumes' in do basic vetting and pass them on to the hiring authority either after doing a basic 5 to 10 minute vetting interview, or in some cases before to give the hiring authority a target list.
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My name is Ozymandias, King of Kings;
Look on my Works, ye Mighty, and despair!
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