Quote:
Originally Posted by Prottotype
Just a question to those who won't go to a place based on one single experience...
Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.
I don't boycot, cause I know 99% of the time that it's the person I'm dealing with, not the company.
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I understand what you are saying, but I will boycot a place based on a bad experience becuase I think it should be managements job to make sure that the CSR's can and will handle their job. I understand that most lower level retail managers are nothing more then underpaid and underappreciated kids, but then upper management should train them better.
The truly good stores have very strick and stringent polocies about and for CSR's that come straight from the top, and then get followed thru all the way down.