Just a question to those who won't go to a place based on one single experience...
Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.
It's been my experience in retail, and most service oriented companies, that if you don't get the answer you are looking for, just try someone else with that company. I've gotten what I want from Shaw, Tellus, and various other retailers and companies after hitting a brick wall with one CSR.
I don't boycot, cause I know 99% of the time that it's the person I'm dealing with, not the company.
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