Ditto on U-Haul. We booked weeks in advance, naively thinking that we would pick it up at the outlet conveniently about 1 km from our house in south Edmonton...surprise when they called us the day before and told us we had to drive to Camrose to pick it up! We were furious and argued endlessly and called around but it came down to "take it or leave it".
At least the truck was almost brand-new. The lady at the depot in Camrose was pretty sympathetic and said that U-Haul does this all the time. She marked the gas level way lower than it actually was, so that was nice.
Also concur on Air Canada. We had only one flight with them on a recent trip (only the initial hop from Calgary to Vancouver) which was a disaster and almost tanked our entire trip. The worst part was the terrible attitude at the customer service desk! It was like it was our fault their crappy plane broke down. I'll never fly with them again unless they are the only possible choice.
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