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HalifaxDrunk · 02-28-2007, 01:47 PM

The only place that makes me mad thinking about it is U-Haul. BELIEVE EVERYTHING YOU SEE ON W5!

The service I got picking up a truck and car carrier was the absolute worst I have ever experience (or even heard of).

We called the night before to confirm our reservation and were told everything was OK. When we went to pick up our truck the next day they gave us a piece of junk and said we had to drive 45 minutes away to pick up our car carrier and could trade in the truck for a better one.

At this time, I wasn’t ****ed off too bad so I just drove to the new shop. When we got there I was pleased to discover they only had a Tow Dolly for me and no spare trucks. A tow-dolly only picks up the front 2 wheels of you car and drags it on the rear wheels rather than picking up the whole car (that’s 2,000 unnecessary KMs on the rear wheels of my car). I explained my situation and produced my printed confirmation but the clerk just said “nothing I can do” and walked away from me. I asked to see the manager. When I demanded a new truck the manager just gave a small laugh and walked away from me. I followed him out back and grabbed him, let’s just say my wife had to physically stop me from punching a manager in the face.

I had 3 friends who took the Thursday off work (it was now about 3:00 pm) and they were waiting outside my house in 34 degree sunshine. With our house sold and my wife having to be at her new job in on Monday we didn’t have time to stick around and fight.

The move home from Toronto to Halifax in “the death trap on wheels" was not a fun trip. The A/C wasn’t working, when we opened the windows we couldn’t yell over the noise. The starter was shot, it would start when it wanted to, around every 30-45 key turns (yes it was a diesel but it wasn’t the glow plug), the engine leaked oil and the gas gauge didn’t work. This resulted in our stopping at gas stations more often to ensure not running out of diesel, and then each stop took forever to start the truck again.
The window behind our heads had a crack in it (not even sure why there was a window, you could only see the box of the truck) and the seats only came up to our shoulders with no head rests. Accident = back of heads through glass.

In the end I did get some of my money back from their office here in Halifax but it didn't really make up for it.

02-28-2007, 01:47 PM	#33
HalifaxDrunk #2 960 Prankster Join Date: Dec 2003 Location: In a Pub Exp:	The only place that makes me mad thinking about it is U-Haul. BELIEVE EVERYTHING YOU SEE ON W5! The service I got picking up a truck and car carrier was the absolute worst I have ever experience (or even heard of). We called the night before to confirm our reservation and were told everything was OK. When we went to pick up our truck the next day they gave us a piece of junk and said we had to drive 45 minutes away to pick up our car carrier and could trade in the truck for a better one. At this time, I wasn’t ****ed off too bad so I just drove to the new shop. When we got there I was pleased to discover they only had a Tow Dolly for me and no spare trucks. A tow-dolly only picks up the front 2 wheels of you car and drags it on the rear wheels rather than picking up the whole car (that’s 2,000 unnecessary KMs on the rear wheels of my car). I explained my situation and produced my printed confirmation but the clerk just said “nothing I can do” and walked away from me. I asked to see the manager. When I demanded a new truck the manager just gave a small laugh and walked away from me. I followed him out back and grabbed him, let’s just say my wife had to physically stop me from punching a manager in the face. I had 3 friends who took the Thursday off work (it was now about 3:00 pm) and they were waiting outside my house in 34 degree sunshine. With our house sold and my wife having to be at her new job in on Monday we didn’t have time to stick around and fight. The move home from Toronto to Halifax in “the death trap on wheels" was not a fun trip. The A/C wasn’t working, when we opened the windows we couldn’t yell over the noise. The starter was shot, it would start when it wanted to, around every 30-45 key turns (yes it was a diesel but it wasn’t the glow plug), the engine leaked oil and the gas gauge didn’t work. This resulted in our stopping at gas stations more often to ensure not running out of diesel, and then each stop took forever to start the truck again. The window behind our heads had a crack in it (not even sure why there was a window, you could only see the box of the truck) and the seats only came up to our shoulders with no head rests. Accident = back of heads through glass. In the end I did get some of my money back from their office here in Halifax but it didn't really make up for it.