Quote:
Originally Posted by topfiverecords
Yes, I've been told this too about all plumbing manufacturers. In order to meet the price point expectation from the big box retailers they've had to make lower quality versions of their products. Of course they keep the design the same to make it hard to know. It's definitely shady, as a buyer you don't know if you got the normal or the low quality, but they don't want that to be public info.
Then think about all of the other types of products this probably applies to.
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I’m rather surprised that such manufacturers don’t just tell HD/Lowe’s/etc “no” and elect to sell their products through other channels. Create a sense of exclusivity and maybe even get to charge more as a result.
After all, if the consumers are buying your secretly substandard stuff at HD/Lowe’s/etc, how long do you expect your customers to keep buying your stuff when they keep having poor experiences with them?
If a professional tells the customer, but X at a supply store, is it any surprise that the customer is going to push back and go “why? I’ve had a bad experience with that company, so why should I buy it again and, hey, why does it matter where I buy it?” In their mind, a can of green beans is the same anywhere, so why aren’t, say, faucets?