Quote:
Originally Posted by RoadGame
So when constituents don't get traction with the relevant city department or an issue doesn't fit neatly into a city silo and they reach out to their elected representative's office only to discover the staff are ineffectual and occasionally arrogant, do you give the councillor a pass on that as well?
I'll be sure to route such enquiries exclusively through my local community and (unelected) business association leaders instead in future.  |
Well, yeah, if they or their staff, are rude, I think they should be taken to task.
I also think it's important to distinguish between being rude, being arrogant, and just pointing out that maybe there are better avenues to pursue for trying to fix a problem.
And yeah, if you have an issue you think deserves more attention, I would certainly encourage you to follow up in all avenues, including getting involved in your local community association.
I think it's perfectly fine for anyone to contact their local councilor to try to get help dealing with a problem, but like anything, you may not always get what you want/need. That doesn't mean the person you're looking to for help isn't doing their job, it just may mean the are unable to help, or aren't the right person.