Just did mine:
2-1\2 to 3 hours in line at the Harry Hays building to drop off. Make sure you have everything filled in and your pictures are done right lots getting rejected and had to run accross the street to get them redone. You have to have proof of travel (ticket or Itinerary) for 2 week turn around. I picked up 10 business days later (costs a bit more too) the line up to pick it up for me was only 15 minutes in the morning but the GF went the next day at lunch and it was almost an hour. If your mailing it I was told to expect as much as 12 weeks to get it back.
Also I didn't do it, but on the passport Canada website you can do your application partially on-line before you go down and those people seemed to go through quicker once in the actually "room"(the line-up starts downstaris in the lobby)
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