If its windows XP/Home then it is a virus.
Check is IE cache and do separate google searches to see if the first page results on both are the same.
I have seen it before, it has to do with the Active Desktop. Normally in the cases I have seen it causes the desktop to go white with some error code or something, cant remember exactly. about 1/5 of the time a Sys Restore fixed it.
Its a more common occurance on W95 and W2K than in XP though in the cases I have dealth with.
Easy way to tell is that if he has XP, add test user account with gues privleges and see if the same thing occurs. If it doesnt then its a virus. If it does then there are other things to check.
MYK
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