Quote:
Originally Posted by bossy22
So my son is looking at a used car at a dealership. They said all of the maintenance was done there, so he requested the service records. They said no because of privacy. Is that correct, or is it BS?
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I've heard that some dealers adopt this as blanket policy just to save themselves having to do it and the liability should they miss redacting anything. But I would respond by saying they should be able to redact any private customer information on the service records prior to turning them over (edit: by this I mean show you the records, not give them to you -- unless you end up buying the car), and if they are unable or unwilling to do so in order to earn your business, then you'll take said business elsewhere.
My V8 Vantage came with a folder of all the maintenance paperwork, from the initial RIV importation forms, to manufacturer recall checks, servicing and maintenance from both independents and Aston Martin franchised dealers, etc. It appears all they did was take the documents, obscure the personal information using a piece of paper taped over it, make photocopies, then gave me the redacted versions. I just looked over them this morning and you cannot see any personally identifiable information from the invoices. No names, phone numbers, e-mail addresses, etc. Black marker works too. It's like 15 minutes of work.