Quote:
Originally Posted by squiggs96
They probably are not. They will be required to go ask the guys fixing the problem. My guess is the people fixing the issue would prefer to talk to each other and management to fix the problem as quick as they can, instead of talking to the twitter staff.
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That's still not really how it works; SM/CS staff don't actually need to interface with techs in a crisis situation like this.
There is probably an executive/VP in charge or product/tech, and another in charge of sales/marketing/service. The former needed to tell the latter what was going on, then the latter can direct the public messaging accordingly. Or the CEO can direct traffic. One or all three of those people are probably the cause of the public messaging failure.