I had the exact same experience with TD last week. I bought a new vehicle and the dealership didn’t want me to leave the parking lot until I had it added onto the policy. I waited in the dealership for over two hours on hold until I could convince the dealership to let me leave because I had a work meeting that I was supposed to lead. They did eventually pick up - 3 minutes before my meeting started (annoying because I had to put the attendees of the meeting on hold to deal with it).
The good news is that they do eventually pick up. You also can use the online chat feature which at least tells you where you are in the queue.
|