I would probably respond in the same way if any of my kids’ friend came over in some distress. But, I am not sure how much prying into the specific situation you can do.
If it were, “my parents won’t let me play video games at home anymore” vs. “my parents are throwing dishes and cutlery at each other”. If the former, I would encourage them to go home, the latter they should probably stay or make arrangements at another family members place if they could.
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