Quote:
Originally Posted by Calgary14
I have a smart lock on the front door of my house that needed batteries (4 AA) replaced. I replaced them but noticed within minutes the light was blinking red again indicating low battery. I took out the batteries case and on the bottom it was so hot it burnt my hand and the plastic was melting. This is likely a short in the wiring somewhere but I am glad I took out the batteries when I did before it got worse. The lock is about 7 years old and prior to this I've had no issues with it.
What should I do now? Contact Weiser and ask for a replacement and notify them of the safety issue, or contact local retailers like Home Depot who sell the lock to notify them of the safety issue (or both)?
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You'd contact Weiser, the manufacturer. Contacting local likely doesn't mean anything unless it's a well known problem and even then, you still should contact the manufacturer. If the unit is 7 years old, this especially doesn't mean anything to them.
If the point is to try to get some type of freebie, it's not guaranteed. The lock is 7 years old and the electrical components only have a 1 year warranty. It's unknown if it's a lemon or just unfortunate circumstances unique to your situation. I guess you can always contact the manufacturer about the issue, be open about the fact it's out of electrical warranty and ask if it failing like this is normal.
I guess if the unit is kinda melted, you can always see if they'll honor the lifetime finish warranty... but TBH, unless this thing was 7 weeks old rather than 7 years old, it's kinda almost expected the unit will fail sooner or later and unfortunately, you don't really have any leg to stand on unless other stuff other than the lock was damaged.