at Shaw when i was still working as a technical support rep, i had a lady call in who was absolutely furious and screaming about why her internet wasn't working. try as i might though, i could not bring up any account information for her by phone number, address, nothing. i then ask her if she's sure that we're her internet provider and not Telus (we had a lot of those), and she says "Of course i'm with Shaw, i'm holding the cable cord right here!". so one last thing i can think of to try and get her information is her modem serial #, which she replies "Modem? What modem?". i tell her it's the small black box that the cable cord is connected into, but she's still not getting it
now after many more mentally anguishing minutes i finally get the whole story. turns out she didn't have a Shaw account, never even had cable tv. what she did was take a coax cable from her wall and wedge it into a vent hole in her monitor, expecting the internet to automatically pop up. i needed a few stiff drinks after that one
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