I can understand Scotia not following the FCT doc that specifies renewal. They’d want their own document signed and may not be bound to follow that FCT instruction.
You don’t have to disclose all the dates but that Dec 12 sticks out. What was the renewal date on your mortgage? You mentioned 14 days in advance MCAP had Payout request signed. No way in hell Scotia wouldn’t have delivered on time if MCAP did their job. And if either end didn’t deliver, that’s where I’d go for the refund.
I believe Scotia payouts are requested via online portal. This should be easy to check for both lenders. Like a 2 min job to check the upload dates.
Last edited by Cecil Terwilliger; 03-17-2020 at 08:29 PM.
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