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Old 02-02-2007, 10:52 AM   #1
Bobblehead
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Default A Good Calgary Customer Service Story.

My wife and I have gone to Vintages a couple of times and when there we always get a bottle of Wolf Blass Gold Label chardonnay. She likes chardonnay and I must say I like that as well.

After having it we looked for it in liquor stores & wine merchants with no luck. We've actually checked out stores for almost 2 years and asked, but none ever carried it.

So with my wife's birthday coming up I decided to do what I could to find some of this stuff.

I ended up sending an email to Calgary Co-op (that is my closes liquor store, so check them out first). That email was forwarded to the Liquor Store director. He looked into it and found that it is usually only available to restaurants, but he spoke to a rep and was able to get a case if I wanted it. I said sure. He asked me how many bottles I would like (I was shocked, I had assumed since it would be a special order it would be by the case, but if I only wanted one bottle that would be no problem). He told ma a case held 6 bottles and would take about a week to get delivered so I decided to take the entire case. Exactly a week later (today) I got a call from the manager of my local Co-op liquor store saying the case was in.

Thank you for going that extra mile, Calgary Co-op.
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