[fredr123]

From the Law of Property Act, RSA 2000 c. L-7:

Originally Posted by Legal Stuff

38(1) The Court has jurisdiction and shall grant relief from the consequences of the breach of a covenant or the non‑payment of principal or interest by a mortgagor or purchaser in any case in which the mortgagor or purchaser remedies the breach of covenant or pays all the arrears due under the mortgage or agreement for sale with lawful costs and charges in that behalf
(a) at any time before a judgment is recovered, or
(b) within a time that by the practice of the Court relief in it could be obtained.
(2) The mortgagor or purchaser may, by notice in writing, require the mortgagee or vendor to furnish the mortgagor or purchaser with a statement in writing
(a) of the nature of the breach of any covenant, or
(b) of the amount of principal or interest with respect to which the mortgagor or purchaser is in default,
and of the amount of any expenses necessarily incurred by the mortgagee or the vendor.
(3) A mortgagor or purchaser may, not more than twice a year by notice in writing to the mortgagee or vendor, require the mortgagee or vendor, as the case may be, to furnish, to the mortgagor or purchaser or a person designated by the mortgagor or purchaser, without charging any fee or expense or accepting any amount for so doing, a statement in writing setting out with respect to the mortgage or agreement for sale
(a) the amount of principal, interest and any other charges owing, and
(b) the balance in the tax account.

You can ask for one not more than twice a year and get it without cost. Tell them to suck your balls and do their job.