Quote:
Originally Posted by mykalberta
Top reason why commucation between the "peons" and IT isnt the greatest, said above, when 2 IT persons handle 650 computer users plus are responsible for 26 different locations, there isnt alot of time for that. The reason for that is that in house IT knows it will ALWAYS be the first division looked at for cuts - so must keep its operation lean and that hurts communication.
MYK
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Perhaps the differences in my experience rests with the type of businesses I've worked with. I've typically been involved with small-mid size companies where the IT department consists of 1/2 people. But a lot of what you say above is true - in one company I had to convince the President that we couldn't just fire the IT guy because he "didn't know what he does all day". or because "my email is always down".
In this organization the IT guy, who was great at his job, but bad at communicating, would be a source of frustration for the President. This was the type of boss for whom "no" was never an answer you should give him. And the IT guy couldn't figure that out.
That's just one example. Coincidently as I sit here today working away, I overheard one of my bosses ranting about the IT support he's received, and at the same time. Earlier I heard our IT guy basically tell one of the other guys here that he didn't have time to look into his problem until sometime "late this week". For someone on a deadline that's not a good answer.
Thinking about this out loud, I think the challenge is that in a small/medium sized business the IT guy is undermanaged. He's the only guy here that does this - he reports to a VP, but the VP has no clue about this stuff. So he pretty much is free to "run amuck". No one knows what he does, and the guy can't seem to communicate it either.
In a larger organization you have someone in place to manage the IT department as a whole, set standard and evaluate performance (I assume).