Quote:
Originally Posted by JiriHrdina
And that's the type of terse response that ticks off management when dealing with IT personnel.
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I guess I would say that if a manager wants to know; I'll be happy to make the time. If Joe User wants to know, then I will be happy to explain it to his or my manager if the need is there.
I just see many times where I know what the fix is, but don't always know what the cause was as well. For example; why did your account get locked out? I don't always know the exact cause, but it takes me 10 seconds to unlock it, and if it happens twice then we'll look deeper. Instead of me spending 30 minutes to look at every scenario to find out you don't know the difference between your number lock being off or on, I just correct the problem and move on to the next issue.
Obviously that is just a very simple example, but hopefully I've made my point.