Quote:
Originally Posted by mykalberta
Inability to explain the problem? That is purposefully done because it would take 30 minutes to explain it an all possible side problems that also could have caused it and when 2 IT people look after 640 people across Canada, umm yah we dont have time to explain every little thing to you.
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And that's the type of terse response that ticks off management when dealing with IT personnel.
Every employee in an organization has to justify their place in an organization. Particularly those that don't generate revenue.
If a sales guy is unable to perform his job because his email is down the company is losing money by the hour. If the IT guy can't get it back up and running and can't explain why that is - well that's when you have a problem.
Bottom line is that in many organizations the IT team operates in a world of mystery where no one else understands what their job involves - this impacts both the IT employee and the organization negatively. The IT employee feels and is underappreciated and management can't figure out why they are spending so much money on it.
Better communication between the two would do wonders.