Quote:
Originally Posted by V
I don't know if you mean that I said this, or the average joe says this, because I never said any such thing. Just that the average worker gets the special recognition and reward of a paycheque every two weeks for performing at work. Nothing else should be expected.
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No, I wasn't trying to imply that you had said it. I was just giving an example of what was meant by people not appreciating the IT staff. My company is big enough that not everybody knows everyone, so I sometimes get onto an elevator where people are slagging the IT department.
As for the IT people wanting more than just a paycheque, let me give you an example. You as the end user do something you are not supposed to do; let's say plug your iPod into a work PC. Your computer crashes and you have a report that is due. The PC will not restart. This type of service level within your company is an 8 hour turn around. Your IT not only gets you back up and running within 90 minutes, but also recovers the data that is on your hard drive; even though company policy states that no corperate info should be stored on your hard drive.
To me, that deserves a thank you.