Quote:
Originally Posted by Superflyer
See this is what I mean, I am not saying that IT is more important then other jobs out there. There are many other jobs that are more important then what we do but I would not do them, my choice.
But what I am saying is what you discribed in your they get a ticket, do a job and leave. If your computer is down and not working at all who gets the crap for that.....If it is not fixed in 15 minutes while you go for coffee who gets the crap.....if there is a specific program that is not working that you decided to install yourself who gets the crap....
I get this all the time, people who think that they know computers cause they have one at home and can surf the internet they know all there is to know and they install crap and modify stuff then when it breaks it is not there fault.
I am also not saying that I am underpaid cause as I said before I got lucky and found a compnay that knows what we do. I am paid well, not overpaid but well enough. But when people break into the world of IT they can expect pay that is relative to working at McD's and such.
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To be blunt, one of the primary reasons why IT folks are treated this way is because of how they treat their customers. Inability to explain the problem, talking down to them, arrogance and what not.
You are dealing with people when they are likely stressed and suddenly without their primary work tool. No wonder they are stressed and perhaps a little snippy. Good people skills can disarm a situation but quite often the IT professional will say the wrong thing and instead escalate it.
Not saying, you or all IT guys are like that, but there are some out there that certainly qualify.