Quote:
Originally Posted by Engine09
The branch manager is possibly worse than the advisor. I asked him very specific questions, mainly why the instructions in the request for payout were ignored. Completely ignored me twice in his emails, incredibly unprofessional. Can't get him on the phone so left a very direct voicemail.
Looks like it's on to the office of the Scotia president then the ombudsman.
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Yea, you're wasting your time with the branch manager unfortunately, as mortgage payouts are a completely different department. Not to mention the broker channel is separate from the branch as well.
Try this phone #: 1-800-567-1331. It is the support desk # listed directly on payout statements issued by Scotiabank.