You'd think with the amount of news exposure about scam calls and spoofed numbers in recent years, people would realize the call isn't coming from the number they think it is.
I had a similar conversation, exact same opening line.."you just called me". No amount of explanation seemed to make a difference.
Unlikely anyone has access to her account but if the concern is there, change the PW on that account. Preferably with something strong.
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