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Not only is it bull####, it’s over the top dramatic and the last sentence is so poor it makes me head spin. “Deeply saddened” “we seek forgiveness” oh please oh please forgive us!!! That’s not us!!! “Rest assured”!
Just apologize for the act and stop grovelling.
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That's cynical! Maybe the GM/President/Owner *didn't* know and this is actually how they feel.
I don't think the front office is invited to all player parties...