[FireFly]

I once had a customer ask me how to turn her phone on.... She'd had it for four months. I asked her how she turned it on in the first place and she told me that the dealer had done it, and could I please tell her how to do it again. (By this time she's getting upset with me.) I advised her that it's healthy for your phone to 'reboot' it by turning it off and back on once a day and suggested she take a peek at her userguide. She then told me she threw it out the first day she got the phone....

I said, "So you didn't even know how to turn your phone on and you've thrown out the userguide?! Perhaps you should download it from our website. In the meantime, press and hold your 'end' key. It should also have a little symbol on it." She tried it and said "Thank God" and hung up.

Now I know she probably wasn't impressed with my attitude, but I'm here to help people with real problems, not stupidity. We have codes for people like that...

Some people get an ID10T error, and for some the problem is 13 inches in front of the phone...