Quote:
Originally Posted by Bigtime
My anecdotal evidence trumps yours. 
Booked back from MEX via YVR in January. We had about a 12 hour layover in YVR before the flight back to YYC. Hanging out in Chapultepec park in Mexico City a couple of days before our flight home, my cell rings and it says Air Canada. Agent on the other end says "We noticed you have a long layover in Vancouver on the way back, want us to book you onto a flight that is only a 2 hour layover?", damn did that ever blow me away.
Then in Vancouver my wife is using a wheelchair to get around (twisted her ankle bad on the pyramids) and the agent with us asks if we'd like to try standby for the flight to YYC leaving an hour earlier than our new one. Sounds good to us. They put us on standby, we get on and even in the economy plus section.
While one experience I found the proactive nature of their staff to be a real awesome experience. I really don't hesitate to book either Air Canada or WestJet for travel. |
The proactive nature wasn't so you could have a good experience though, it was probably to cancel the later flight. They don't just look through their schedules finding long layovers and calling people. That would be weird. Same with bumping you in YVR. They probably knew it was tight on the later one, and were trying to move passengers to the early one.
I mean, I could be wrong, but I'm pretty sure their motto isn't "were not happy until you are happy."