Quote:
Originally Posted by Lubicon
Interesting perspectives on the level of service at Lowes vs. Rona. My experience has been quite the opposite. When the Crowfoot store was a Rona it was basically the very definition of a do it yourself store - there was practically zero assistance or offers from the staff any time I went. When they changed over to Lowe's it was a completely different experience and last time I was there a few weeks ago I was almost beating them off with a stick there were so many different staff who asked if I needed assistance.
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I agree that store improved when it became a Lowes. But I think crossiron lowes declined at the same time. Maybe crowfoot was 0/10 and cross iron was 10/10, now they're both 5/10 or something like that. Service at crowfoot seems to vary by time of day fairly dramatically, and also by department. Online orders are often a crap show, for example.