Quote:
Originally Posted by OldDutch
My Shaw modem died today so no Internet. I spent an hour trouble shooting until finally the rep said to go to Chinook for a quick swap.
I went. 20 mins drive, 20 mins find a spot, 20 mins in line #1, then was told to line up in a way longer line #2. Total of 2 agents working. Was told it would be about another hour to swap. I left.
Done with Shaw when the contract is up. There is zero value to the premium you pay.
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This is where you remind them that none of this is your problem and they have 24 hours to get your service back up. When they inevitably respond with "we can't get someone out for 10 days" you reply with "great, then you've breached our contract and I'm switching to Telus without penalty".
I know it's not that simple, but it would be satisfying at least.