Quote:
Originally Posted by OldDutch
My Shaw modem died today so no Internet. I spent an hour trouble shooting until finally the rep said to go to Chinook for a quick swap.
I went. 20 mins drive, 20 mins find a spot, 20 mins in line #1, then was told to line up in a way longer line #2. Total of 2 agents working. Was told it would be about another hour to swap. I left.
Done with Shaw when the contract is up. There is zero value to the premium you pay.
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This won't help you now and not to excuse the poor customer service, but whenever I have had to do a swap or anything like that, the downtown location is really efficient. Well staffed, lots of on-street parking, etc.
They should still do better than that though.