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cupofjoe · 11-08-2019, 11:32 AM

Just a follow-up to my changeover from Shaw to Can-com.

Coles notes:

- have Shaw 300 and large TV with a current bill ~$200 (just came off deal), was moving to a cord-cutting scenario and to a lower internet bandwidth of 75mb with Can-com.
- New package is $50 per month, unlimited data
- received the modem in 3-4 business days
- you have to schedule a 'changeover day' with Can-com
- on changeover day, I unplugged Shaw router (it was in bridge mode hooked to 3rd party router USG by ubiquiti), connected cable, cat 5 and power to new Can-com modem, about 2 minutes later, I was up and running.
- Speedtest was ~85 down / 8 up
- same service of Shaw, I anticipate I will never really notice any difference in ongoing use
- Can-com support sent me an email asking if everything was working, I replied yes and now I am completely done with the changeover.
- literally took me less than 5 minutes to set up an account, 1 minute to set up modem, 2 minutes waiting for modem to initialize, 15 seconds to reply to Can-com. Not sure how it could have been any easier.

Savings:

- I found a referral code and got $10 off first bill
- saving $150 per month / $1800 year off total bill
- saving ~$55 / $35 per month compare to Shaw's normal rate for 300 / 50 plan (no 75 plan anymore apparently)
- on a two-year contract comparison (no contract with Can-com) I am saving $540 / $240 over two years
- if I had the 300 package it would be about $60 more expensive over two years with Can-com compared to shaw.
- 13 months from now I will get loyalty discount starting at 1% (I believe it goes up 1% per year to max of 5%)

Final thoughts:

- I spent very little time to change this over. I am sure my cancellation with shaw, drop off equipment etc with cost me couple hours of my time
- I like saving money, but time is also very important to me. I don't like having to phone Shaw every year or two to negotiate a new contract
- Probably most importantly, I really don't like rewarding Shaw's poor support, high prices, business model etc.
- Not sure if this is allowed, but if anyone wants my referral code for $10 off PM me (for transparency, I get a whole $1 per month off my bill so long as that person subscribes). If this is not allowed, I will erase this part.

Shaw

Took 91 minutes to get a callback, transferred to cancellation department within a couple of minutes
1h 14 minutes on hold to speak to a 'cancellation agent'
It took 2 minutes to actually cancel, as I didn't want to hear 'their offer'.
Still have to return equipment, curious to how the line will be at Chinook...
GOOD RIDDANCE!

11-08-2019, 11:32 AM	#853
cupofjoe Scoring Winger Join Date: Aug 2012 Exp:	Just a follow-up to my changeover from Shaw to Can-com. Coles notes: - have Shaw 300 and large TV with a current bill ~$200 (just came off deal), was moving to a cord-cutting scenario and to a lower internet bandwidth of 75mb with Can-com. - New package is $50 per month, unlimited data - received the modem in 3-4 business days - you have to schedule a 'changeover day' with Can-com - on changeover day, I unplugged Shaw router (it was in bridge mode hooked to 3rd party router USG by ubiquiti), connected cable, cat 5 and power to new Can-com modem, about 2 minutes later, I was up and running. - Speedtest was ~85 down / 8 up - same service of Shaw, I anticipate I will never really notice any difference in ongoing use - Can-com support sent me an email asking if everything was working, I replied yes and now I am completely done with the changeover. - literally took me less than 5 minutes to set up an account, 1 minute to set up modem, 2 minutes waiting for modem to initialize, 15 seconds to reply to Can-com. Not sure how it could have been any easier. Savings: - I found a referral code and got $10 off first bill - saving $150 per month / $1800 year off total bill - saving ~$55 / $35 per month compare to Shaw's normal rate for 300 / 50 plan (no 75 plan anymore apparently) - on a two-year contract comparison (no contract with Can-com) I am saving $540 / $240 over two years - if I had the 300 package it would be about $60 more expensive over two years with Can-com compared to shaw. - 13 months from now I will get loyalty discount starting at 1% (I believe it goes up 1% per year to max of 5%) Final thoughts: - I spent very little time to change this over. I am sure my cancellation with shaw, drop off equipment etc with cost me couple hours of my time - I like saving money, but time is also very important to me. I don't like having to phone Shaw every year or two to negotiate a new contract - Probably most importantly, I really don't like rewarding Shaw's poor support, high prices, business model etc. - Not sure if this is allowed, but if anyone wants my referral code for $10 off PM me (for transparency, I get a whole $1 per month off my bill so long as that person subscribes). If this is not allowed, I will erase this part. Shaw Took 91 minutes to get a callback, transferred to cancellation department within a couple of minutes 1h 14 minutes on hold to speak to a 'cancellation agent' It took 2 minutes to actually cancel, as I didn't want to hear 'their offer'. Still have to return equipment, curious to how the line will be at Chinook... GOOD RIDDANCE! Last edited by cupofjoe; 11-11-2019 at 09:35 PM.