Quote:
Originally Posted by ken0042
The search function within Paypal is down right now, but it is listed within the "Seller Protection" policies. The meat and potatoes of it is you must ship within 7 days, and ship using a trackable method with insurance. That's why on my auctions I show shipping and handling as including insurance- the buyer doesn't have the choice seeing as it's me who will eventually be on the hook.
|
This is very true. As a seller if you accept Paypal from someone who lives in an area where the 'seller protection' policy does not apply, (or even if a buyer request no shipping insurance) you as the seller are on the hook if anything happens. When I last sold on ebay the 'seller protection policy' applied only to Canada, the US and the UK. Any other country you were shipping at your own risk, (whether it was insured or not.)
I sold an item to a person in Spain who filed a claim after 10 days, as she had not received the item. The shipping estimate for surface mail which she requested was 4-6 weeks. The very second she filed the claim the funds in my account were held, and after 'revewing' the case, even though she requested the surface shipping, she was awarded her money back. (However, in my case it turned out not so bad, as she repaid after the item arrived.) I suggest if you sell on ebay and use PayPal to accept payment you routinely empty the funds from your account. If you are buying on ebay and a problem arises you might want to go through PayPal first, as you may not receive a full refund. For example if you buy a 1,000.00 dollar item and file a claim and the seller only has 2 dollars in his account, guess how much you get back.
Sorry for turning this into a novel...