Quote:
Originally Posted by ken0042
OK, good. Now, let's look at why he hasn't responded. How long ago did you email him? If it was Friday evening; keep in mind some people aren't on their computers all the time; some only during business hours.
The bottom lines are:
- keep you communication friendly and without accusations. "It somehow arrived broken" is better than "why did you pack it so poorly."
- Seller is obligated to ship with insurance; even if you didn't pay for it.
- If the item arrived damaged, you can file a chargeback with Paypal.
So I would give the seller enough time to get back to you. They may also be looking into how the insurance works before responding. After 3 business days without a response, send an email through eBay's "ask seller a question" (in case your is getting blocked.) Once again, saying "not sure if you didn't receive my last email." Then paste your original response, and ask him how he'd like to handle it.
After 2 more days if you don't hear anything, do a chargeback.
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Sorry to nit pick, but where does it say the Seller is obligated to ship with insurance?
The seller is obligated to offer insurance, if none is offered its implied to be in the cost of shipping - from what I have read on the Ebay site.
Where did you hear otherwise - sorry, I just ship alot of stuff with Ebay 7-8 items/month and only about 2 take the insurance option, the rest dont and I want to make sure I am not obligated to compensate incase shipping is damaged.
MYK