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Originally Posted by jayswin
Calgary 911 call centres are angels as far as I'm concerned. Of all the emergency services, every time I've called they walk that perfect line of remaining polite and caring while pushing the pace on getting vital info.
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Aw, thanks. I'll pass along the compliment to my co-workers when I return to work next. A compliment can lift the spirits of the team for a whole shift at times.
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I think I mentioned it on here but when I called about a teenage boy hanging out on a deerfoot overpass that wasn't accessible by walkway and looking upset. I casually asked for a call back from an officer because I was worried. The operator said sure and I figured he wouldn't even think about that with how busy they are and how unimportant my caring of the situation is.
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We get asked this a lot, though usually when someone is calling about someone else that they care or know about. A brother from out of town worried about his dad, say. Or a friend who's not heard from another friend in some time. Or a co-worker worried about another co-worker who's not showed up lately/for a bit.
The proper response to this should be something along the lines of "I can make a note to ask the responding officer to contact you with the results of the call/check/task you have asked, but I can't guarantee that they will or will be able to."
We basically aren't allowed to 'promise' something that we can't personally, legally deliver on. If I tell you, for instance, that "Sure, I'll have that officer give you call after." and s/he doesn't, I could get in trouble if you complained. No matter what the reason. Maybe the officer forgot. Maybe s/he didn't want to call. Maybe the person that was being checked on doesn't want the other person calling to know ("My brother called you to check on me? He knows I'm not speaking to him. You tell him to rot in hell." sort of thing). Could be all sorts of reasons.