Quote:
Originally Posted by OldDutch
If they were serious about reducing costs, they not only need to look at automation but tie senior mgmt compensation to it.
I am sure in a paper heavy bureaucracy like city hall there is a ton of work that can be done here.
I would be curious if any of the council understand this tech and what is possible, and have the back bone to ensure it gets implemented.
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Certainly lots of potential, but also huge potential to be an expensive failure - Phoenix pay system, transit card implementations come to mind. Those two examples certainly aren't simple projects, but you could at least sum up the project objective in a single sentence.
Information management for city hall is a far broader topic, and probably even harder to find a one-size-fits-all solution. For every permit process that could be significantly improved, there will be another that completely falls apart because it is square peg for the round hole. Pros and cons to both a mega-system implementation and doing it ad-hoc - I often wonder how out-dated mega-systems are by the time they are fully operational and finally delivering more efficiency than pain.
There are often legitimate reasons for the glacial tedium of bureaucracy, though it's usually a balancing act of requiring hoop-jumping that should be unnecessary in 95% of cases to avoid the 5% that would otherwise end up in outrageous, outrage-inducing outcomes.