[Jaybo]

I was at some customer service training at my workplace last week and a Flames related story came up when we were asked to share examples of great customer service we'd experienced.

A female co-worker who was a huge Flames fan had called in to the post-game show on the radio. This was probably in the early 1980's and she was young - maybe 8 or 9 years old.

She was so excited to be on the radio, had written up her talking points but as soon as she got on, they said "This radio show isn't for kids, especially not for girls" and immediately hung up on her!

The great customer service she remembered is that her dad was rightly furious about what had happened and called both the radio station but also the Flames to complain.

Even though they weren't directly responsible for what had happened, the Flames got her name and address and sent her a gift bag with a bunch of merchandise along with a note to thank her for being a fan.

Anyhow, I thought that was a nice story (at least the second part!) that I wanted to share.