I stopped using Expedia when I booked a flight on there and showed up at the airport to discover the flight had been changed and they didn't notify us. If I had booked directly with the airline we would've been notified. After hours on hold, Expedia claimed they had notified me (they didnt) and offered a $50 voucher. I don't know why anyone would use Expedia, Travelocity etc.
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