I worked at Future Shop in the early 90's and still shop there and at Best Buy (We did buy our Plasma TV at CompuSmart because of the service).. I can say that the focus on customer service has definitley changed over the years. It seems that most of the employees there are extremely young and perhaps lacking a bit of maturity.
I do have some great FS customer stories.. but my best was about an employee...
The first employee (name withheld for obvious reasons) that I was assigned to train turned out to be a great salesman and was making a lot of money... until the day came when he was arrested at the Kelowna airport for.... MURDER!!! This is no joke. Apparently, he was a former member of the Hell's Angels and beat someone to death years before... I never found out more about what happenned with him.. I remember some calls we got from customers wanting to cancel their orders because they purchased their item from "The murderer!!" Priceless.
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